Brandon Seerup Education Portfolio

Brandon Seerup

5532 S Lakepoint Dr. Apt.2G  Murray, UT  l  (801) 448-8308  l  seerupbk@gmail.com

Targeting IT/Desktop Support Positions

l  Strong computer background in IT combined with excellent experience as a Helpdesk Technician.

l  Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

l  Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.

Education

Highschool Diploma 2004

General Studies  l  GPA: 3.75

 

Salt Lake Community College – Taylorsville, Utah

General Studies  l  GPA: 3.2

Technology Summary

Certifications:

CompTIA A+, Dell Certified Technician

Systems:

Windows XP, Windows Vista, Windows 7

Skills:

Active Directory, Microsoft, Microsoft Outlook, Microsoft SQL (limited), Technical Leadership, Technical Support, Customer Communications, Incident Coordination, Computer Networking.

IT Experience

l  Unisys Client Services | Salt Lake City, UT

l  Microsoft Retail Support Coordinator, (August 2009 - December 2010) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs.  Engaged and tracked Priority 1-4 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Selected Contributions:

l  Researched and developed knowledge-base articles, resulting in an increase in first-call-resolutions.

l  Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores consistently.

l  Handled 50+ technical/mission-critical issues daily and consistently met high service standards.

 

 

l  Css Corp | South Jordan, UT

l  Technical Support Agent, (March 2008 - March 2009) I started as a VoIP system technician, where I addressed technical support and customer service issues for end users.  I have gained knowledge in the networking field while working in this position as well as further team work and continued leadership experience, as a senior technician.

 

Selected Contributions:

·         Exceeded in customer satisfaction and first call resolutions.

·         Continued excellence as a Senior Technician providing support to other agents as a Subject Matter Expert.  I received an award for Employee of the Year due to this.

 

 

l  Teleperformance USA | West Valley City, UT

l  Senior Support Representative, (September 2006 - July 2007) I started as a computer technician that End Users would call if they have any problems with their Dell computer systems.  I troubleshoot hardware and OS problems.  Within this position I Was trained to be more oriented toward Customer Experience as opposed to Statistics and "Quick Fix" solutions.  It is, although, a fast paced, team oriented atmosphere and I found myself a leader among many.  I was trained as a Member of the Senior Support Team and ended this employment as an SSR3.  

 

Selected Contributions:

·         I was a mentor over a team of 30+ agents.

·         Member of the Senior Support Team providing support to end users unable to attain such through normal avenues.

·         Expert in policy and procedure for all Dell Hardware/Software issues.

 

 

 

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